Customer Feedback - Spring Cleaners

We want to hear how we are doing and if there is something we can be doing better. We value all constructive feedback strive to always be improving!

How would you rate the customer service

Selected Value: 1

1 Being Poor - 5 Being Excellent

Did the Customer Service Rep (CSR) acknowledge you when you arrived?

When you were being helped, where you properly greeted with a friendly smile, a "Hello", or other comparable greeting?

In asking for your name and number and throughout the transaction, did the CSR speak in full sentences?

After learning your name, did your CSR address you by your name at any time after it was initially said?

Did the CSR ask if you had any special request or if anything needed special attention?

If you ask for special attention, did the CSR seem to care about your concerns or request?

Was the CSR assisting you wearing a name badge?

Did all CSRs conduct themselves in a professional and courteous manner during your visit?

How would you rate the customer service at pick-up?

Selected Value: 1

1 Being Poor | 5 Being Excellent

In finishing the transaction, did the CSR smile and say thank you or use a similar other closing statement?

How would you rate the product quality?

Selected Value: 1

1 Being Poor | 5 Being Excellent

Was your order correct when picked up?

Was your order ready when promised?

Were special instructions followed to your satisfaction?

Dropdown

How would you rate the overall experience?

Selected Value: 1

1 Being Poor | 5 Being Excellent

Were entrance way, windows, and doors clean and well maintained?

Did you feel your business was appreciated?

Based on the service and quality of cleaning on this visit, would you use Spring Cleaners again?

Which location did you use?

Additional Comments: Please use this section to summarize your experience. Describe any problems you encountered, or tell us about the great service you received.

Suggestions for improvement?

Name

First

Last

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DropdownWould you like to be contacted about your most recent Spring Cleaners experience?

Phone

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