Thank you for selecting Spring Cleaners to be your family’s dry cleaner. By dropping off clothes, having an account created, and using services provided by S Springs, LLC dba Spring Cleaners (“Spring Cleaners,” “we,” “us,” “our”), you accept the terms and conditions below. Please review these terms prior to using any of our services. These terms and conditions are subject to change. We value the opportunity to provide service to you and your family.
Spring Cleaners proudly offers Same Day Service Monday through Friday at the Lampasas location. Monday through Friday, orders dropped off by 8:00am will be ready by 5:00pm.
Same Day Service and turnaround times are subject to workload, equipment availability, and garment type. Certain items may require additional processing time.
For even faster service, sign up for our FREE Order Ready Alerts (Text, Email, or App Notifications).
Household items such as blankets, comforters, and bedspreads may take up to five (5) business days to process. Wedding gowns and other preservation items can take up to two (2) weeks to process.
When you drop off an order at Spring Cleaners, it will be processed as follows:
Order received from customer: drive-thru or in-store drop off
Order inspected and entered into our computer system
Pockets checked for personal items and verified to be empty
Stains, damage, or other issues are identified
Permanent barcode installed or tagged with temporary barcode
Tagged for special handling instructions
Stain removal as needed
Order dry cleaned, wet washed, or laundered
Finished: pressed/ironed
Final inspection/packaging
Stored and ready for pick up
Order returned to customer: drive-thru, in-store, or delivery
Spring Cleaners will adhere a permanent barcode to your garments in an inconspicuous location. Our barcode technology helps us track your item throughout the cleaning process. It also helps ensure consistent billing and special handling requests on every visit.
Some items cannot accommodate a permanent barcode and will be tagged with a temporary barcode. As a result, we will not have a trackable history for those items.
In order to protect your garments, Spring Cleaners follows the care label instructions on each item we process.
If one of our garment care specialists determines your item needs to be cleaned by a method contradictory to its care label, we will advise you of potential risks. If you authorize Spring Cleaners to proceed, Spring Cleaners will not be liable for damage resulting from that approved deviation.
If you request a cleaning process that contradicts the garment’s care label, Spring Cleaners will advise you of potential risks. If you authorize Spring Cleaners to proceed, Spring Cleaners will not be liable for damage resulting from that approved deviation.
Garments with missing or removed care labels will be evaluated by a garment care professional and cleaned with the utmost care. Spring Cleaners will advise you of the best cleaning method and any potential risks.
Spring Cleaners’ garment care specialists will handle your garments with the utmost care. Items will be cleaned using specific processes which, in our opinion, are best suited to the nature and conditions of each garment. Nevertheless, due to many variables, we cannot guarantee against color loss, color bleeding, shrinkage, damage to weak fabrics, or damage to ancillary items, trims, and other embellishments.
Dry cleaning is the process of cleaning textiles in a solvent-based solution instead of water. Spring Cleaners uses EcoSolv, an environmentally conscious dry cleaning solvent. EcoSolv provides the balance of delivering great cleaning results while being mindful of the environment.
Spring Cleaners’ dry cleaning process is enhanced by our commitment to solvent purity. Our solvent is continually purified through over-filtration and distillation to remove impurities. Additionally, we utilize high-quality detergent, leaving your clothes clean and scent free.
Wet cleaning is the process of washing “dry clean only” items using procedures that prevent shrinkage, loss of color, and fabric distortion.
Our wet cleaning process is different. Spring Cleaners has developed and built special washers for this process. Additionally, we have worked directly with a chemist to develop a unique detergent and conditioner used to ensure safe cleaning of these items. If your “dry clean only” item needs to be wet cleaned, you can depend on the experts at Spring Cleaners.
Spring Cleaners’ commercial laundry process involves washing and starching the item, then pressing it from wet to dry on specialized equipment. We utilize an enzyme detergent that is safe on colors and brightens whites. This product also eliminates the need to pretreat collars and cuffs, which helps prolong the shirt’s life. Our dual injection starch process gives your garments a smooth yet stiff finish.
Not every garment type can be cleaned using this method. This process is specifically designed for:
Men’s button-down shirts (cotton, polyester, cotton/poly blend)
Women’s button-down blouses (cotton, polyester, cotton/poly blend)
Denim or cotton jeans/pants
To prevent damage, items that have other fibers, including spandex, should not be cleaned using this method. Items with snap buttons or other embellishments should not be cleaned using this method.
All starch is not created equal. Spring Cleaners invested in our dual injection starch process, which results in a smooth, crisp finish. Upon request, laundry items can receive the starch level of your preference. We offer no, light, medium, and heavy starch level options.
During the professional shirt laundry process, shirts are pressed from wet to dry on hot head presses under high pressure. From time to time, this causes buttons to crack or break. Spring Cleaners replaces broken and missing buttons on clothing we process free of charge. If we fail to replace a broken or missing button, please let us know and we will replace the button and reclean that item for free.
Our team makes every effort to replace buttons with an exact match. When a suitable replacement cannot be found or acquired, Spring Cleaners will replace all the buttons on the item with an agreed upon alternative. Decorative, specialty, or high-end buttons may not be replaceable with an exact match unless available through the manufacturer or customer.
Spring Cleaners team members inspect every garment several times during the cleaning process. We also ask customers to inform us of any stains (including location and type) when dropping off an order. The odds of successful stain removal increase if our technicians know what caused the stain.
Spring Cleaners cannot guarantee removal of all stains. Our experienced garment care professionals use high-quality stain removal products and techniques. Unfortunately, despite best efforts, some stains are permanent or cannot be completely removed. Permanent stains are often caused by:
Stains left on garments for a prolonged period of time
Application of home stain removal remedies
Chemical damage from spillage of alcoholic beverages, medications, perfumes, aftershaves, hair dyes, and perspiration
Superglue, PVC glue, some inks, and paint
Spring Cleaners will treat problematic stains with great caution. Some stains require a more aggressive approach with the potential of damage to the garment. Customer approval and a release of liability is required before Spring Cleaners attempts advanced stain removal methods.
Spring Cleaners does not charge an additional fee for stain removal, as it is included in the cost of cleaning an item. Our experts successfully remove approximately 85% of all stains. Because of the labor and expense involved to clean garments and treat stains, the cleaning fee is not waived when a stain cannot be completely removed.
Spring Cleaners reserves the right to change prices at any time and without notice.
Spring Cleaners accepts the following forms of payment: cash, credit card, gift card, Spring Cleaners charge account, check, and Spring Cleaners automatic billing. Returned checks are subject to a $25.00 service charge.
If you enroll in automatic billing or store a payment method on your account (including for delivery/route services), you authorize Spring Cleaners to charge your stored payment method for amounts due, including applicable taxes, fees, and approved charges. If a payment attempt is declined, you remain responsible for the balance and you authorize us to reattempt charges as needed to collect amounts owed. Spring Cleaners may suspend services for accounts with unpaid balances.
We ask customers to pick up their entire order when they return to the store, so items remain accurately reconciled and stored. If you believe an item is missing at pickup, report it immediately to the store manager so we can investigate while the order is still present in our system.
Spring Cleaners prices are based solely upon our costs of doing business, the expertise, and the time it takes to complete the requested dry cleaning or laundry service. We try to charge the same price for garments of a similar type. Price determinations are not based upon:
The gender, race, color, religion, marital status, age, national origin, or sexual orientation of the person who owns or wears the garments
Whether any item appears to be a particular style characteristically worn by a male or female
Whether the garment buttons from the left or from the right
The shape, cut, or style as reasonably related to the difference in body proportions between males and females
Whether or not the garment fits on a machine
Our policy is based upon our costs, as well as providing the level and quality of services our customers expect. We attempt to inspect all items to ensure accurate pricing before delivery. We regularly review and adjust prices as necessary.
Spring Cleaners appreciates your business, and we understand the importance of value in today’s marketplace. Customers may use one coupon per visit; however, all order minimums must be met.
Web coupons are subject to limitations and expiration dates. Web coupons may also have a limited number of uses. See each offer for restrictions.
Please check all garments for money, jewelry, detachable buttons, cufflinks, belts, or other valuables prior to bringing them to us. If we find valuables in your garments, we will make every effort to safeguard and return them to you. However, we cannot be held liable for the loss of any found personal items.
To support accurate service and resolve issues fairly, Spring Cleaners may document garment condition, including identifying pre-existing stains, wear, damage, missing embellishments, or manufacturer defects. This may include written notes and photographs used solely for service and dispute resolution.
By providing your phone number and/or email address and enrolling in order-ready alerts, route updates, or account notifications, you consent to receive transactional communications from Spring Cleaners by text message, email, phone call, or app notification related to your orders and account (including pickup reminders, order status, billing notices, and service updates). You may opt out of non-essential messages using the unsubscribe link in emails or by following opt-out instructions in text messages. Standard message and data rates may apply.
At Spring Cleaners, we understand life can get hectic and you can easily forget about your dry cleaning. That’s why we give customers up to sixty (60) days to pick up their order.
An order left unclaimed after sixty (60) days from the drop off date will be donated to a local charity, and ownership of the unclaimed items will be considered forfeited to Spring Cleaners for donation purposes. Our team will make every effort to contact the customer before removing items from the store. For this reason, it is important to keep your account information up to date. To protect the charities that receive donations, Spring Cleaners does not disclose their information.
Spring Cleaners does its utmost to care for your garments. Although we have an extremely low rate of garment issues, problems can arise from time to time. If you are not 100% satisfied with our services, or if any of your items are missing or damaged, please report the problem to the store manager promptly. If we encounter an issue of concern during the cleaning process, our team will contact you directly.
Spring Cleaners takes pride in providing excellent customer service by quickly resolving issues in a fair and timely manner. To resolve any issue, first report the problem to the store manager. Spring Cleaners’ store managers are responsible for correcting customer service problems and have authority to resolve claims. If you are unable to resolve the issue with the store manager, customers are encouraged to contact the corporate office using the website contact link or by calling (866) 735-9725.
In the dry cleaning business, garment problems and claims can be tricky due to a variety of reasons. Customer service problems are resolved through the following process:
Report the problem to the store manager:
Quality issues: see Return/Re-Cleaning Policy
Garment damage: see Damage Policy
Missing garment: see Garment Loss Policy
The store manager will open a customer service case and investigate the problem. Depending on the issue, it may take up to five (5) days to solve a quality problem and up to two (2) weeks to resolve a claim.
Unresolved issues can be forwarded to the corporate office at any time.
When Spring Cleaners and the customer reach a mutually agreed upon resolution, the customer service case will be closed. If the resolution results in a claim, the check or gift card will be mailed from the corporate office within five (10) business days.
Spring Cleaners inspects every garment before returning it to the customer to ensure it meets our quality requirements. We also encourage customers to inspect items at the time of pickup.
If you receive an item that we processed and you are not 100% satisfied, please let us know and we will re-process the item(s) free of charge. Item(s) should be returned within thirty (30) days, not worn, and in its Spring Cleaners packaging if possible.
Spring Cleaners exercises great care in cleaning and pressing garments entrusted to us. Spring Cleaners has invested in facilities and equipment, and our staff has years of experience and training. Damage to a garment can be incurred in many ways and is not always visible until after the item is cleaned.
Damage can occur in any of the following ways:
During the manufacturing process
Through normal wear
Improper storage
During the cleaning process
For these reasons, and despite our best efforts, some garments will not withstand normal cleaning processes. Garments can contain defects in materials which may result in tears or development of small holes in the fabric that are not readily apparent prior to processing. This type of damage is often a result of improper storage or normal wear and tear by the user. Spring Cleaners is not responsible for garments that incur damage as a result of age, normal wear and tear, and improper storage.
Spring Cleaners cannot guarantee against color loss, color bleeding, shrinkage, or any other problem that results from improper manufacturing.
If the garment was cleaned according to the care label and it suffers damage during the normal cleaning process, the manufacturer is responsible for the damage and the item should be returned to the place of purchase.
If the garment suffers damage due to our negligence, the item will be repaired if possible, or we will follow our claims process.
Spring Cleaners’ garment care experts work hard to ensure dependable cleaning. However, we cannot eliminate all human error. The most common damage caused by cleaners includes aggressive spotting techniques causing color loss or holes, failing to follow the care label, or damage to fragile decorative elements. In the rare event that one of our team members damages your garment, Spring Cleaners will accept responsibility and follow the claims process.
If it is determined that Spring Cleaners damaged your item(s), Spring Cleaners will pay the Fair Market Value for the garment(s).
Spring Cleaners has invested in barcode technology to minimize human error and greatly diminish the possibility of lost garments. However, there will be instances where items may get misplaced or lost. If this should occur, we ask that you advise us of any discrepancy within thirty (30) days of picking up your garments.
When reporting a lost item, please provide the type of garment, brand, color, description, size, and the date of drop off. We will promptly investigate the matter.
If it is determined your item(s) were lost in our care, Spring Cleaners will pay the Fair Market Value for the garment(s).
If you have a garment that is lost or damaged resulting in a claim, Spring Cleaners will pay the Fair Market Value, not the full replacement value, for the item.
To determine fair market value, Spring Cleaners may utilize information provided by the customer, information from our computer system, and other market factors.
The “Fair Claims Adjustment Guide” was developed by the American National Standards Institute and is used by federal and state courts, insurance companies, dry cleaners, and other textile-related industries. Most dry cleaners cap claims to ten (10) times the cleaning price. Spring Cleaners does not believe this is fair or honest, and therefore we do not use this standard.
Customers must notify Spring Cleaners at drop off if an item is unusually valuable, fragile, rare, or has a value above $500 (for example, designer, couture, vintage, specialty leather/suede, or sentimental items with limited replaceability). Spring Cleaners may require additional handling instructions, may request a signed release, may refuse the item, or may require written approval before proceeding.
If an item’s value is not disclosed prior to service, any claim resolution will be handled under the Fair Market Value terms and the Limitation of Liability section below.
Spring Cleaners’ responsibility for any item is limited to the actual, provable Fair Market Value of that item, as determined under these Terms. In addition, Spring Cleaners’ maximum liability for any single item shall not exceed the lesser of (a) the item’s Fair Market Value or (b) $500 per item, unless a higher value is declared in writing and accepted by Spring Cleaners prior to service.
Spring Cleaners is not responsible for consequential or incidental damages (for example, inconvenience, loss of use, or related expenses) arising from cleaning services.
Nothing in this section changes the statements elsewhere in these Terms regarding care labels, pre-existing defects, wear and tear, improper manufacturing, or customer-approved deviations from care label instructions.
