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FAQ

[ Frequently Asked Questions ]

Reliable Answers to Our Most
Common Questions

We use the most advanced laundry, detergent, and dry-cleaning techniques so your garments look better and last even longer.
How do I prepare my laundry?
You do not need to sort your laundry. We handle all preparation before the wash including sorting, checking pockets, and checking for stains. All you need to do is place your clothes in a bag, we’ll handle the rest.
Why are there barcodes on my items?
The use of barcodes is an industry-standard that helps us keep track of your belongings through our production system. To ensure that your items never go missing, we must utilize barcodes on all dry cleaned or laundered and pressed pieces each time they are processed.
What is dry cleaning?
Dry cleaning is the process of cleaning without the use of water. Instead, a liquid solvent is used to gently clean your garments.

All dry cleaning orders submitted to us go through our multi-point inspection that starts with advanced spot treating and stain removal. We replace cracked buttons and tighten loose threads for free. Our dry cleaning process uses the most advanced dry-cleaning techniques, which produce garments that look better and last even longer.
What happens if my items are damaged or lost?
Having your items be damaged or lost is something that we never want our customers to experience. However, situations like this can be an unfortunate part of working in the dry cleaning industry. Please know that we are always prepared and dedicated to making things right with our customers if an occurrence of damage or loss occurs. We promise always to be responsive, empathetic, and, most importantly, transparent in situations like this.
Are button-down shirts dry cleaned?
Not usually. There is a common misconception about how dry cleaners like ourselves care for button-down shirts. The industry-standard method for these types of shirts is to wash the items on a laundered cycle followed by a steam-based drying and pressing process. Proper laundering will give you cleaner, longer-lasting shirts and provide the best pressing results at half the price - over 80% of the shirts we handle are treated as laundered & press and returned on hangers.
How is Spring Cleaners responding to the COVID-19 pandemic?
At Spring Cleaners, nothing is more important than ensuring the health and wellness of our guests, employees, and partners. As an essential service, Spring Cleaners remains fully operational during this time.

In the current environment, it’s important for everyone to be more conscious of healthy and safe cleaning habits so we want to proactively share details around our cleaning process, our facilities, and the steps we are taking to ensure the safety of our team members and users.

At Spring Cleaners we are committed to using an extensive cleaning process for all garments to ensure an effective and professional clean. Our dry-cleaning process involves high temperatures to provide an effective clean for your clothes. Additionally, our dry-cleaning process at Spring Cleaners uses environmentally friendly technology.

Our employees, partners, and facilities continue to have high standards for hygiene and sanitation. We are increasing the frequency of cleaning our facilities, countertops, and other surfaces as precautionary measures. Additionally, we are closely monitoring and following the guidance from the CDC on personal hygiene and cleaning standards to help prevent the spread of COVID-19 and other communicable viruses.

We are continuing to monitor the situation and follow guidance from WHO and CDC to ensure the health and wellbeing of our guests, partners, and employees.

Thank you for being a Spring Cleaners guest and please contact us with any questions.
What services are offered at my local Spring Cleaners store?
Services include:
  • Contactless pickup & delivery
  • Dry Cleaning & Laundry
  • Alterations & Repair
  • Outerwear Cleaning
  • Wash & Fold
  • Household Item & Bedding Cleaning
  • Wedding Dress Cleaning and Preservation
  • What alteration services do you offer?
    Spring Cleaners offers you comprehensive fabric care to keep you looking your best, day after day. Our expert tailors can handle anything from minor repairs to complete alterations.

    Some of our most popular services include:
  • Hemming pants, skirts, dresses and outerwear
  • Shortening sleeves
  • Repairing holes
  • Replacing snaps & buttons
  • Replacing zippers and buttons
  • Taking in jackets, shirts, dresses, pants and jeans
  • Do you clean household items?
    Yes! Our professional equipment has the power to remove the toughest stains and the soft touch to handle items like comforters, curtains, delicate tablecloths and decorative pillows. Where regular washing can cause these items to shrink or fall apart, our machines will preserve the color and comfort of your favorite items.
    Do I have to be home when you pick up my clothes?
    No. As long as you give us clear instructions of where and when to pick the items up, we can figure things out. Our goal is to make life simple for you.
    How do I know which of my garments can be dry cleaned?
    Our dry cleaning professionals clean each garment according to its individual Care Label.
    Should I attempt stain removal at home?
    Home remedies can place your garment at risk for effective stain removal and for fabric damage. So bring them to us! Our knowledgeable cleaners will remove the stain while keeping the type of material, colorfastness and the cause of the stain in mind in order to gently yet effectively remove the imperfection.
    Do you preserve wedding gowns?
    Our wedding gown preservation specialists carefully examine your gown to determine the most suitable method of cleaning. Throughout the process your gown will be inspected again and again. While usual wedding dress cleaning cannot protect or guarantee against oxidation or "yellowing," our advanced preservation system guarantees that your gown will stay as perfect as the day you wore it down the aisle. Your dress will be carefully sealed in an acid-free inner box that controls humidity. Our sealed packaging allows you to view your gown and veil at any time, while protecting the gown from mold, mildew, insect damage and oxidation. The inner box is placed in an attractive, durable, long-term storage chest for additional safety.
    How do your prices compare to the other Dry Cleaners in our area?
    Our prices are competitive in the Central Texas market. Our consistent focus is to provide our guests with excellent guest service as well as exceptional quality cleaning.
    Does dry cleaning shorten the life of a garment?
    When a garment is cleaned in water, the yarns swell causing the clothing to receive more agitation in the washing process. In dry cleaning this dynamic does not occur, therefore prolonging the life of your garment.
    What causes a ‘puckering’ and excess fabric in shirt collars and cuffs?
    Occasionally, manufactures do not select an interfacing that is compatible with the fabric on the shirt. Therefore, shrinkage occurs causing a ‘puckering’ effect.
    How do I communicate special instructions for my garments?
    Special instructions can be communicated by attaching a note to specific garment.
    What happens if it rains?
    Weather is unpredictable however; your Delivery Concierge will never intentionally leave any garments in the rain.
    What should I prepare for the first pickup?
    We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
    How do I update my email address?
    Don’t miss out on receiving our monthly email promotions! Keep your email address current or change your preferences by clicking here. Rest assured, we never sell or share your personal information.

    Ask Your Question

    Spring Cleaners much offers more than your average dry cleaning service. We take pride in providing a better service experience than anyone else.

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